Frequently Asked Questions
- What is Bongo?
Bongo is a Video on Demand Platform that allows audiences to stream and watch a wide variety of award winning shows, movies, web series, music videos, documentaries, and other video content. With Bongo, you can enjoy the world’s largest library of Bangladeshi video entertainment.
- Where can I watch Bongo?
Anyone can watch Bongo on the website www.bongobd.com
With Chromecast, if your browser allows, you can also watch Bongo on your TV Screen. To check compatibility, please look for the Chromecast icon on the top right corner of the video.
iOS & iPadOS users will soon be able to download the Bongo App from the App Store.
- Are videos on Bongo free to watch?
You can stream over 1,000 free videos and 18,000 hours of content on the Bongo Library for FREE!
Once you sign up you can watch a variety of movies, telefilms, natoks, series, music videos, etc. for free!
If you wish to watch premium content in full HD (marked as Exclusive), you will need to subscribe to Bongo. Bongo has a variety of subscription packages for you to choose from. You can cancel your subscription anytime.
- How can I sign up?
- Provide your phone number
- Type in the SMS code you receive
- Done. You’re signed up!
- How can I subscribe to Bongo?
After signing up, you will have your personal account in Bongo, which will give you access to certain free videos. However, if you subscribe to Bongo you will have unlimited access to ALL Bongo videos. You can subscribe for unlimited access, by following the steps below:
Step 1: Click on the Subscribe tab on the top right corner of your profile
Step 2: Select your desired Subscription Plan
Step 3: Select/Unselect the auto-renewal option
Step 4: Choose your preferred payment method
Step 5: Complete the payment by providing the necessary information (Bongo ensures that all you information remains safe and secure)
Once you are done, you will receive a confirmation e-mail/ text message informing you that you have successfully subscribed.
You can change your plans or cancel the subscription anytime.
- How can I pay for Bongo? Method(s) of payment for subscription
Bongo accepts different methods of payment. You can choose between:
- Via any Mobile Operator (Grameen, Robi, Airtel, etc.)
- International Visa, MasterCard, American Express credit card* (not currently available, to be included soon)
*Bongo has no hidden fees or charges.
- What is Live TV?
The Live TV feature on Bongo gives you live access to any of the following TV channels from your mobile or computer device:SA TV
ATN Islamic TV
- Can I watch Bongo outside Bangladesh?
Bongo is available worldwide. All you need is Internet to watch Bongo, anytime anywhere.
- How do I unsubscribe?
You can unsubscribe anytime from your profile page. Go to your profile and click on Unsubscribe.
If you cancel today, you can still access all Exclusive videos until your current subscription period ends.
- How can I see my billing info and payment history?
Your profile page has all your payment history. Please go to your profile and click on the Payment History tab
Click here to check your payment history.
- What if I am charged more than I was informed?
If you are charged an incorrect amount, we apologize for the inconvenience. Please report to us at firstname.lastname@example.org
We will resolve the dispute as soon as possible & inform you.
Any amount that is charged extra will be refunded to you.
- Why can’t I log in?
You may face difficulties to log in due to weak internet connection or a technical error. If you are facing any problems, please contact us at email@example.com
Our team is working around the clock to give you the best streaming service.
- Hope this helps. If you still have any queries or complaints, feel free to contact us at firstname.lastname@example.org